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<p id="isPasted" style="margin-block: 0px 1.5em; color: rgba(0, 0, 0, 0.9); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We&apos;re always here to help so if you are having an issue with a delivery please&#xA0;<a href="https://help.goalplans.com/en-US/contact" rel="noopener noreferrer" target="_blank">reach out</a>&#xA0;to our customer support team.<p style="margin-block: 1.5em; color: rgba(0, 0, 0, 0.9); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The DPD app can help in the meantime with tracking your order right up to your door, updating delivery instructions and even leaving a photo of your safe place for your driver so you can rest assured your box will be safe for when you return home.<p style="margin-block: 1.5em 0px; color: rgba(0, 0, 0, 0.9); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need a hand with anything at all, please send us a message&#xA0;<a href="https://help.goalplans.com/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>&#xA0;and one of our dedicated customer support team will help sort out any problems.

We're always here to help so if you are having an issue with a delivery please reach out to our customer support team. The DPD app can help in the meantime with tracking your order right up to your door, updating delivery instructions and even leavin

What if I have a problem with my delivery? | Goal Plans

Delivery 🚚

Can I pause or cancel my subscription?

How flexible is my subscription?

How do I make changes to my subscription?

How do I change delivery date or delay my next delivery?

How do I change how often my box arrives?

Can I change the email address on my account?

How do I change my meals?

How do I update my delivery address?

How do I update my card details?

How do I edit my phone number?

How do I update my Password?

How do I update Marketing preferences?

How secure are my details?

Your account & subscription ⚙️

Can I pay with cash?

When will you charge me?

How do refunds work?

What happens if my payment fails?

What payment methods do you accept?

Payments & Promos 💷

Where do you deliver to?

How are the meals delivered?

What happens if I'm out?

What days do you deliver?

How do I track my order?

What if I have a problem with my delivery?

Are your meals Gluten Free?

Can I heat in the oven?

How do I prepare my food?

What if there are issues with my meals?

Can I freeze the meals?

How long do the meals last?

How will I know what each meal contains?

Can I return the meals?

What size are the meal portions?

How to store my dishes + how long do they last?

Where are the spice ratings for your meals?

Where can I find the nutritional information?

About our Menu 🍲

How do I apply a discount code to my order?

How do I apply a discount code to my subscription?

Can I make a one-off order?

How do I filter the meals on your menu?

Do I need an account to sign up?

Am I tied in forever?

What does delivery cost?

How does it work? 💡

My order is missing items!

My order hasn't arrived

My products have arrived damaged

How to contact us

Order issues 📦

Press and Media enquiries

Product Substitutions and Out of Stock Items

Product nutritional information

Bessert Product recall

Product & Stock Queries 👩‍💻

Problems with the mobile site

Problem with the website

Website Support 🔧

What if I have a problem with my delivery?Updated 7 months ago